If you have a question about snail care, check one of these threads and you may find the answer quite fast:
List of old stickies: viewtopic.php?t=17914
EDIT (30-May-2010): Broken links fixed.
If you are posting asking about an abnormal snail behavior or general problem in a snail aquarium and need advice, you need to include as much of the following information as possible about the snail's environment in your message:
- 1. pH*
2. Ammonia level*
3. Nitrite level*
4. Nitrate level*
7. Tank size
8. Other tank inhabitance (fish, snails, and others)
9. Recent tank history (e.g. is this a newly established tank? When was the last water change? Temperature fluctuations? New equipment?).
10. Any fish medications or other addatives used in the water in the recent past.
Please provide as much of the above information as possible, as it will help us to better understand the problem at hand and enable us to give advice more accurately and quickly.
*Test Kit Results
For test kit readings of pH, ammonia, nitrite nitrate, and kH, provide the exact test kit reading, as this will speed up the process of determining the problem. Saying "(parameter) is ok" will not be any help because incorrect acceptable parameter ranges are often given by pet stores and people not familiar with snails. Also, do not make the assumption that if the fish in the tank are fine, the water must be fine. If you lack kits to check for everything listed that is ok, just please note which parameters you were unable to test for and post the exact values for all test kit results you have.
If, after skimming the diagnostics thread, you have a situation that needs to be addressed quickly, your best course of action is the following:
- 1. Make a new post in this forum with the above described information and put "urgent" or something similar in the subject line.
2. Use the "search" feature to find any related threads that may give you help while you wait for a response (responses are rarely immediate many threads wait several hours to a day depending on forum activity).
3. If you don't get a response within a few hours to a day and the situation is still urgent, add a "bump" reply to your own thread to get it back up at the top of the list. You may PM a moderator if you feel you feel the post needs attention for specific individuals, but please allow for a reasonable response time as the moderators have busy schedules. Response time is generally a few hours to a day.**
**Regarding contacting moderators for urgent posts: contacting moderators is at the discretion of the poster of the topic. If you are not the original poster of a topic, please refrain from contacting moderators on another poster's behalf, since it does not increase response time. However, anyone is welcome to contact another member, moderators included, to ask for a specific individual's opinion on a topic.